Service Center

Service Center

If you have any questions before or after the purchace of one of our products, we are here to answer them. To help you as quickly as possible we have listed the the most frequently asked questions and the answers to these questions below. Is your question not yet answered on this page. please fill in the form at the bottom of this page, creating a service ticket. Please choose the product that matches your question.

Warranty policy

The warranty period of all our products are listed on the following sheet.

Bluetooth speakers

The most occuring questions about our products are listed below.

Whats the maximum distance between my mobile device and the Bluetooth speaker / amplifier?

The Bluetooth connection lasts up to 10 meters from the Smart-Device and the bluetooth speaker / amplifier. A wall between the Smart-Device and Bluetooth speaker will reduce the distance.

The sound stutters and stalls . The songs are not displayed clearly and fluently, what could be the problem?

If the music skips or falters or fails, it usually comes from too great a distance between you smart phone and the speaker / Mini-Box. It is also possible that metal appliances (washers/ radiators / aluminum ceilings) stop the Bluetooth signal.

We have more than one mobile device in our home, can the mobile devices be connected all at once ?

All these mobile phones can be connected but not all at once. If one devices gets disconnected, the other device has to get a connection to be able to play music. The Bluetooth connection will be saved into the memory of the mobile device though.

Can de Bluetooth Mini-Box be placed behind an aluminum ceiling?

Aluminum will block the most radio waves. The Mini-Box can be placed behind an aluminum ceiling but we advice to install the extension set that comes with the package. This way your Smart-Device will be able to stream without any problems to the Bluetooth speakers.

Can I connect more than one set of Bluetooth speakers to the Mini-Box?

Yes that is Possible up to a maximum of 2 sets only. If you connect the Mini-Box to more than one speaker set, make sure the power of the speakers is divided equally over 4 speakers.

Bathroom radio

Below you will find the most common questions about the waterproof bathroom radio (N-Joy Music Center):

How does the Radio of the N-Joy music center work?

The N-Joy Music Center is being equipped with internet radio. The means that there must be a WIFI signal in the place where you will apply this system.

When I have selected a radio I don’t hear any sound, How is this possible?

It may be possible there is no connection between the N-Joy controller. This may be the reason of a connection between another device that is connected with the Mini-Box. In this case you need to decline the connection with the smart device that already is connected. Another possibility is that the wifi connection has a problem. Since the N-Joy controller gets established between as Wifi connection. Check for the amplitude of the wifi connection by clicking the button ‘Monitor’.

Do I need an antenna for receiving a radio signal ?

No the N-Joy controller receives the digital signal inside (Via WiFi). Therefore an antenna is not needed (such as analog radio).

How much memory space does the N-Joy controller have?

The standard N-Joy controller is provided with a memory space of 16GB. This is enough to store more than 4000 songs on the device. A Micro-SD can be placed in the device to extend the memory space to a maximum of 32GB.

The sound stutters or is not displayed very fluently. What could be the reason for this ?

Aluminum will block the most radio waves. The Mini-Box can be placed behind an aluminum ceiling but we advice to install the extension set that comes with the package. This way your Smart-Device will be able to stream without any problems to the Bluetooth speakers.

Can I connect more than one speaker set on the N-Joy Music Center?

Yes this is possible to a maximul of two sets. The speakers have to be devided equally over the sets. The power of the mini box will hereby be devided.

Can I montage a speaker above my shower or even in the sauna?

Yes all AquaSound speakers are suitable to be placed in the shower or the sauna.

Bathroom TV's

Below you will find the most common questions about the waterproof bathroom TV's
Hieronder vindt u de meest gestelde vragen over de waterdichte Badkamer TV's:

How waterproof is the AquaSound TV ?

With waterproof we mean that the Bathroom TV will not get hurt by water of moisture. The TV’s are developed after the standards of IP certification (International Protection). The Bathroom TV’s are tested and have receiverd the IP-X5 notification. However the adapter of the TV needs to get powered by 230. This power supply is not waterproof and therefore can cause damage if it’s get wet. Also the Media box is not waterproof and needs to be placed on dry areas.

Can I install the waterproof TVs in the wall of my bathroom ?

Yes, AquaSound has diverse build-In TV’s that specifically are developed for being mounted into a bathroom wall

Can I place the waterproof TVs in a sauna or a steam room?

No that is not possible. The temperature of the sauna of steam cabin is to high for the TV to lose its own heath

Is the remote also waterproof?

The remote is also waterproof and even will float. But it’s not recommended to hold the remote under the water.

How long is the cable between the Media-Box and the TV?

This cable is connected to the 225 cm long. This cable cannot be extended.

Can I pull this cable through a standard conduit?

No, for this we have a flat transit tube (60x20mm) in the program. This case is 2000 mm long and can be eliminated easily in a wall. The plug can be easily guided by this case. This connector (which sits at the end of the cable) is 50 mm wide.

Do the TVs have internal or external speakers?

The Aquasound TV’s have hidden speakser on the frontside of the TV. Therefore it’s not really nescecerry to connect external speakers. It’s possible but not really needed.

Can I watch digital television on my bathroom TV ?

Yes this is possible. The TV is proviced with a DVB-C tuner (ZIGGO; CI+ compitabel) and also a DVB-C tuner (KPN Digitenne).

Connecting a digital recorder of a provider is posible with the use of HDMI input. A SmartCard of Digitenne (KPN) kan directly be placed in the Media-Box that is deliverd with the TV

Aansluiten van een digitale decoder van uw provider kan bv via de HDMI ingang. Een SmartCard van Digitenne (KPN) kan rechtstreeks met een insteekmodule geplaatst worden in de Media-Box die met de TV wordt meegeleverd.

Can I also control external devices (connected to the Media-Box) from the Bathroom?

Yes, HDMI devices which are HDMI-CEC compatible are controlable with their own remote throughous the BathroomTV. A HDMI-CEC support has to be needed.

Bathroom speakers

Below you will find the most common questions about our bathroom speakers.

You indicate that the AquaSound speakers really are waterproof, but how waterproof are they actually?

With waterproof we mean absolutely waterproof. The speakers have a plastic casting and the more luxious models even have an aluminum speaker grill which does not oxidate. The whole conus is made of waterproof material. This way you have years of listening pleasure ahead. in addition to the waterproof speakerset, AquaSound also has as heat resistant speaker set in its assortment.

Are your waterproof speakers also frostproof ?

Yes, in our assortment we have a speaker-set which can perform under extreme circumstances. This is the Jazz extreme speakerset which can function in temperatures in a range of -20 degree Celcius and up to + 100 degree Celcius.

Can I install a speaker above the shower or in a sauna ?

Yes all AquaSound speakers are suitable to function above the shower and some are even suitable for in the sauna.

Can I connect more than one speakerset to the N-joy controller ?

Yes this is possible to a maximul of two sets. The speakers have to be devided equally over the sets. The power of the mini box will hereby be devided over 4 speakers.

Can I shorten or lengthen one of the two speaker cables?

Yes, you can easily. Try to keep the speaker cables (for left and right) as far as possible the same length. Large differences in length may cause a difference in volume between the left and the right channel.

How much Watt/Ohm are the speakers

All AquaSound speakers are 8 ohms. The wattage varies per series. This varies from 35 to 80 watts. All speakers are Sufficient to provide any bathroom or kitchen of beautiful sound.

Can I install the speakers in a concrete ceiling?

The speakers are made to be build in a lowered ceiling. When you are building in the speakers in a concrete ceiling than you should have enough space for resonance (minimum 10 liter). The space behind the speakers needs to be big enough to provide bass sounds. The more the space the more the and deeper the bass sound is. The best way to install the speakers is into a lowered ceiling. The space between a lowered ceiling and the ceiling in the perfect space to function as a resonance box.

Create service ticket

If after reading previous Q & A's you still have not found your answer, please fill out the form below. We will answer your question / problem within 48 hours.

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